Shipping Policy
Thank you for shopping with My Pet Orbit. Below you will find details about our shipping process, timelines, and important information to ensure a smooth shopping experience.
1. Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been shipped.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times:
- Domestic (within United State): 3–7 business days.
- International: 7–21 business days (depending on the destination).
- Please note: Delivery delays may occasionally occur due to customs, weather, or courier service issues.
3. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.
4. Shipping Destinations
- We currently ship to [list countries you ship to, e.g., worldwide / specific countries].
- If your country is not listed at checkout, please contact us.
5. Customs, Duties & Taxes (International Orders)
My Pet Orbit is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
6. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for lost packages due to an incorrect or incomplete address provided by the customer.
7. Missing or Damaged Packages
- If your package does not arrive within the estimated timeframe, please contact us.
- If you receive a damaged item, please reach out within 48 hours of delivery with photos, and we will assist you.